Frequently Asked Questions

Heirloom is a private memoir-capture service for families. It guides a parent, grandparent, or any loved one through 100+ life-story questions — by voice or text — then organizes the answers into a searchable archive. Optionally, we turn the answers into a printed hardcover book, a digital memoir, and (with consent) a voice-enabled interactive legacy that descendants can ask questions of.

Pick a time (Sunday afternoon is most common). The subject answers 3–5 questions, by speaking or typing, in their preferred language. Sessions average 18 minutes. Over 20–30 sessions, you'll have covered their whole life.

Most of our subjects aren't. Three paths:

• You interview them (by phone/video) and record — this is how most families do it.
• Text-only with you helping them type.
• AI 안내 인터뷰 — Heirloom이 질문을 하나씩 읽어 드리므로, 어르신은 편하게 말씀만 하시면 됩니다.

The interface runs in 9 languages: English, Korean, Japanese, Chinese (Simplified), Spanish (neutral Latin American), Portuguese, French, German, Tagalog. The question bank is professionally translated for cultural nuance — we don't use raw machine translation for the questions.

Keepsake: $199 일시불 — 이야기꾼 1명, 안내 질문 인터뷰, 온 가족이 간직하는 메모리 북(인쇄용 + PDF). 구독이 필요 없습니다.
Family: 연 $149 — Keepsake의 모든 기능에 가족 공유와 언제든 대화할 수 있는 가족 회의 AI가 더해집니다.
Heritage: 연 $299 또는 일시불 $499 — 여기에 이야기꾼 본인의 실제 음성 복제까지 포함됩니다.
요금제 보기 및 시작하기 →

Yes. Cancellations take effect at the end of the current billing period. Your content stays accessible for export for 30 days after cancellation. Full refund within 30 days of first payment — no questions asked.

You get 30 days to export (PDF, audio, raw data). After 30 days, memoir content is permanently deleted. Billing records are retained 7 years for tax compliance. See Privacy Policy.

The first 3 questions are free — no credit card. You can also get a full refund in the first 30 days. We'd rather people cancel than get stuck with something they don't love.

Yes — with their explicit, recorded consent. Voice cloning requires a separate, two-step consent flow: the subject records a consent phrase, and can revoke it at any time. See Consent Policy.

Quality scales with input. Most subjects produce a recognizable voice clone after ~2 hours of clean recordings. For a truly natural clone, we recommend 6+ hours spread over multiple sessions. Quality varies with accent, age, health, and recording environment. We don't make promises until we hear the voice.

We explicitly limit AI responses to content derived from captured answers. When the AI doesn't know, it says so — it does not fabricate. Your dashboard shows the source answer for every generated response.

AI processes your content per-request, under contracts with vendors (Anthropic, Deepgram) who are prohibited from retaining or training on it. Your content is never used to train public models. Ever.

Yes. Informed consent is required. You can capture verbal consent at the start of the first session — we provide the script in your dashboard. Never record someone who doesn't know they're being recorded.

We pause AI generation and external sharing, offer a 30-day mediation window, and defer to the original subject's documented wishes (or the purchasing account holder's decision if no wishes are documented). Full details in Consent Policy.

The account holder retains access per their original configuration. Voice cloning remains available only if the subject consented during life. On request from verified next of kin, we transfer ownership or honor deletion. We respect the original consent, always.

이야기꾼의 답변을 아름답게 엮은 메모리 북(인쇄용 + PDF)입니다. 모든 요금제에 포함되며, 온 가족이 평생 열람하실 수 있습니다.

Family의 모든 기능에 더해, 이야기꾼 본인의 실제 음성 복제(ElevenLabs, 녹음된 동의 필수)가 포함됩니다. 후손들이 질문하면 그분의 진짜 목소리로 답을 들을 수 있습니다. 연 $299 또는 일시불 $499. 시작하기 →

Yes. Our Creator Program pays 25–50% recurring commission for 12 months on every paid referral.

Yes. Our Partnership Program is designed for estate attorneys, hospice teams, funeral homes, senior living operators, and faith communities. White-label options available at the organizational tier.